Transform Your Leadership Team
into Your Competitive Advantage
Join the growing movement of Operators who are investing in off-site leadership summits that build stronger teams, clearer vision, and measurable results.
Move from reactive management to intentional leadership development.
Create alignment, accountability, and shared vision across your team.
Build the culture that drives sustainable operational excellence
The Case for Leadership Investment
The Problem You're Solving
Most restaurant teams operate in survival mode - putting out fires, managing crises, and hoping for the best. Directors work in silos. Goals remain unclear. Culture happens by accident rather than by design.
The Solution
Intentional, off-site leadership development that removes your team from the daily grind to focus on what matters most: alignment, growth, and building a unified approach to excellence.
Why Now? Why This Investment?
The Business Reality:
Restaurant leadership has never been more challenging
Multi-generational teams require different approaches
Competition for talent is fierce
Guest expectations continue to rise
Technology is changing operations faster than ever
The Leadership Response:
Great operators invest in their people, not just their systems
Off-site development creates breakthrough thinking that is impossible during daily operations
Shared experiences build trust and communication that translates to better performance
Leadership summits create the culture you want rather than accepting what you get
What Makes This Different
Not Another Meeting - A Movement
Unlike typical corporate training or franchise conferences, the OSH Leadership Summits are:
Intimate: Your team only - no distractions, no outside agendas
Practical: Real tools you'll use Monday morning
Customized: Built around your specific goals and challenges
Results-Focused: Measurable outcomes, not just feel-good moments
Relationship-Building: Creates bonds that improve daily communication
Our Framework That Works
Proven Summit Elements:
Strategic Foundation (Always Include):
Goal Setting & Management using H.A.S. Analysis
Business Performance Metrics Review
Organizational Structure & Role Clarity
Vision Alignment & Culture Mapping
Operational Excellence (Choose Based on Needs):
Food Cost Deep Dive & Profitability Focus
Productivity & Process Optimization
HR Excellence & Performance Management
Brand Standards & Guest Experience
Team Development (Essential for Culture):
Personal Development Planning
Communication & Accountability Systems
Leadership Pipeline Development
Trust-Building Activities
Format Options:
Half-Day Summit: 4-6 hours focused on specific priorities
Full-Day Summit: 8 hours of comprehensive team development
Overnight Retreat: 24-48 hours for deeper transformation
Experience the Energy
Testimonials from Real Operators and Real Leaders
Unity & Goal Alignment
“The biggest takeaway was the unity we experienced discussing goals and going through the H.A.S. analysis. It was incredible to watch how individual goals, although they might be in different portions of the location, filter into main goals and sync up with goals I had set as an operator. Mark took the goals that were in my brain and communicated them even more effectively to my team than I could explain myself.”
Sustainable Business Results
“Working with Mark created clarity and understanding that translated into rapid improvement in team leadership and productivity. Within just two months, our team met or exceeded our benchmark productivity goals while gaining remarkable clarity in understanding our objectives. The customized strategies didn’t feel like temporary fixes but sustainable improvements that continue to benefit our organization today.”
Long-Term Partnership Value
“We do an annual summit every year, and Mark has been an integral part of our summit for the last three years. Mark puts together content and delivers it in a way that is fun, impactful and meaningful. Every time we do this, the team leaves pumped, refreshed, and ready to go. Morale is high, teamwork is through the roof, and the business results follow.”
Team Development Beyond Daily Operations
“These events taught me so much that I couldn’t just learn at work because the focus is to develop you and your team with loads of content. There’s meticulous content put together to help give understanding to the ins and outs of Chick-fil-A, ensuring both locations can come together and learn the same things within our core values.”
Chick-fil-A Expertise That Matters
“Having a former Chick-fil-A Executive Director delivering content focused on Chick-fil-A business results is something you just can’t get anywhere. I’ve attended many leadership events from outside speakers, but Chick-fil-A is a unique beast. To have somebody with high-level Chick-fil-A experience speak into the issues we experience day-to-day is not something you can get just anywhere.”
Deeper Connections, Real Results
“The retreat itself was both engaging and impactful. Mark’s approach allowed us to connect as a team on a deeper level, and we left with a renewed focus and a real sense of togetherness.”
Leaders Engaged, Growth Evident
“The biggest takeaway from the event for me as an operations director is seeing my leaders engaged in the event. I’m very proud of their growth and buy-in to the organization after hearing them speak and just hearing them being engaged.”
The Summit Experience
How It Works
Step 1: Assess Your Leadership Investment Readiness
You've built a strong operation - now it's time to build an even stronger leadership team.
Your directors are performing well individually - imagine what they could accomplish with deeper alignment.
You've mastered the fundamentals - now focus on the intangibles that separate good from great.
Your team deserves the same level of investment you put into your operations.
Step 2: Select Your Leadership Development Format
Executive Half-Day: Focused strategic alignment and goal clarity
Leadership Summit: Comprehensive team development and culture building
Elite Retreat: Deep transformation and relationship building
Step 3: Launch Your Leadership Investment
Timing: Align with your annual planning cycle or quarterly reviews
Frequency: Join operators who make this a regular rhythm of excellence
Experience: Off-site venues that create the right environment for breakthrough thinking
Content Catalog
Business Operations
Goal Setting & Management
H.A.S. Analysis (Habits, Actions, Systems)
Business Performance Metrics
Store Goals & Vision Alignment
Organizational Structure Overview
Strategic Reset & Vision Casting
Focus Area Analysis
Quarterly Goal Breakdown
Building Synergy Across Departments
Leading as One Team
Financial Excellence
Food Cost Deep Dive
Total Food Cost Reporting
Inventory Activity Analysis
D.R.I.P. Model Implementation
Profitability Deep Dive
Cost Management Basics
Drilldown Reports
Finance Updates & Metrics
FCR Breakdown
Where to Find Profit
People Development
Performance Reviews & PIPs
Personal Development Plans
HR Policy
Leadership Pipeline Development
Availability Policy Management
Break Strategy
Team Communication Training
Leadership Development Programs
Replacement Strategy Planning
Internal Applicant Development
Custom Content Reminder
Every agenda is completely customized to your team's specific priorities, challenges, and goals. These proven topics serve as building blocks for your unique leadership experience.
Brand & Culture
Hospitality Differentiators
Intangible Assets & Competitive Advantage
Guardian of the Brand
Mission, Vision & Values Development
Symbol of Success Framework
Culture Mapping & Brand Identity
Core Values Integration
Second Mile Service Excellence
Brand Differentiation Strategies
Marketing Plan Integration
Team Building & Engagement
Adult Show & Tell Sessions
Personal Values Marketplace
Two Truths & A Lie
Team Trivia Competitions
Reverse Charades
Four on the Couch
Interactive Puzzle Challenges
Rock Paper Scissors Tournaments
Group Problem Solving
Trust Building Exercises
Schedule Your Team's First Summit
The Investment That Transforms Everything
You've built a strong operation. Now it's time to build an even stronger leadership team. Join the growing movement of elite operators who understand that intentional leadership development isn't just nice to have—it's essential for sustained excellence.
When you commit to your first leadership summit, you're investing in:
Deeper alignment around your vision and strategic priorities
Stronger relationships and communication within your leadership team
The kind of culture that attracts and retains top talent
Sustainable improvements that continue benefiting your organization
Your team deserves the same level of investment you put into your operations.
Ready to get started? Let's design a leadership experience tailored to your team's specific priorities and goals. In our discovery call, we'll discuss your objectives, explore format options, and create an agenda that delivers real results for your operation.