Operators Solutions Hub

Most restaurant teams operate in survival mode - putting out fires, managing crises, and hoping for the best. Directors work in silos. Goals remain unclear. Culture happens by accident rather than by design.

The Solution

Intentional, off-site leadership development that removes your team from the daily grind to focus on what matters most: alignment, growth, and building a unified approach to excellence.

Why Now? Why This Investment?

The Business Reality:

Restaurant leadership has never been more challenging

Multi-generational teams require different approaches
Competition for talent is fierce
Guest expectations continue to rise
Technology is changing operations faster than ever

The Leadership Response

Great operators invest in their people, not just their systems
Off-site development creates breakthrough thinking impossible during daily operations
Shared experiences build trust and communication that translates to better performance
Leadership summits create the culture you want rather than accepting what you get

What Makes This Different

It’s not another meeting - it’s a movement

Unlike typical training or conferences, these summits are:

Intimate: Your team only - no distractions, no outside agendas
Practical: Real tools you'll use Monday morning
Customized: Built around your specific goals and challenges
Results-Focused: Measurable outcomes, not just feel-good moments
Relationship-Building: Creates bonds that improve daily communication

The Framework that Works

Proven Event Elements:

Strategic Foundation (Great universal topics):

Goal Setting & Management using H.A.S. Analysis
Business Performance Metrics Review
Organizational Structure & Role Clarity
Vision Alignment & Culture Mapping

Operational Excellence (Choose Based on Needs):

Food Cost Deep Dive & Profitability Focus
Productivity & Process Optimization
HR Excellence & Performance Management
Brand Standards & Guest Experience

Team Development (Essential for Culture):

Personal Development Planning
Communication & Accountability Systems
Leadership Pipeline Development
Trust-Building Activities

Format Options:

Half-Day Summit: 4-6 hours focused on specific priorities
Full-Day Summit: 8 hours of comprehensive team development
Overnight Retreat: 24-48 hours for deeper transformation

Past Events

Real Testimonials from Real Operators and Real Participants about OSH Leadership Events

Unity & Goal Alignment

“The biggest takeaway was the unity we experienced discussing goals and going through the H.A.S. analysis. It was incredible to watch how individual goals filter into main goals and sync up with goals I had set as an Operator. Mark took the goals that were in my brain and communicated them even more effectively to my team than I could explained.”

— Brian Kiser, Chick-fil-A Operator

Long-Term Partnership Value

“We do an annual summit every year, and Mark has been an integral part of our summit for the last three years. Mark puts together content and delivers it in a way that is fun, impactful and meaningful. Every time we do this, the team leaves pumped, refreshed, and ready to go. Morale is high, teamwork is through the roof, and the business results follow.”

— David Grix, Chick-fil-A Operator

Sustainable Business Results

“Working with Mark created clarity and understanding that translated into rapid improvement in team leadership and productivity. Within just two months, our team met or exceeded our benchmark productivity goals while gaining remarkable clarity in understanding our objectives. The customized strategies didn’t feel like temporary fixes but sustainable improvements that continue to benefit our organization today.”

— Kasi Corbett, Chick-fil-A Operator

Chick-fil-A Expertise That Matters

“Having a former Chick-fil-A Executive Director delivering content focused on Chick-fil-A business results is something you just can’t get anywhere. I’ve attended many leadership events from outside speakers, but Chick-fil-A is a unique beast. To have somebody with high-level Chick-fil-A experience speak into the issues we experience day-to-day is not something you can get just anywhere.”

— David Grix, Chick-fil-A Operator

Team Development Beyond Daily Operations

“These events taught me so much that I couldn’t just learn at work because the focus is to develop you and your team with loads of content. There’s meticulous content put together to help give understanding to the ins and outs of Chick-fil-A, ensuring both locations can come together and learn the same things within our core values.”

— Karah Smith, Chick-fil-A Director

Tailored Solutions That Deliver Results

“The event is focused on helping my leaders grow, which simultaneously helps the business grow. The event was tailored to address weaknesses in the organization, growth opportunities, and our strengths, which helps better align the team.”

— Daniel Smith, Chick-fil-A Director of Operations

Deeper Connections, Real Results

“Mark spent two full days immersing himself in our restaurant operations, taking the time to learn the feel of our business firsthand. That level of preparation showed not only in the thoughtfully curated materials he put together, but also in how well he connected with our team.

The retreat itself was both engaging and impactful. Mark’s approach allowed us to connect as a team on a deeper level, and we left with a renewed focus and a real sense of togetherness.”

— Korian Harrington, Chick-fil-A Operator

Past Events

Agenda Content Library

Business Operations

• Goal Setting & Management

• H.A.S. Analysis (Habits, Actions, Systems)

• Business Performance Metrics

• Store Goals & Vision Alignment

• Organizational Structure Overview

• Strategic Reset & Vision Casting

• Focus Area Analysis

• Quarterly Goal Breakdown

• Building Synergy Across Departments

• Leading as One Team

Financial Excellence

• Food Cost Deep Dive

• Total Food Cost Reporting

• Inventory Activity Analysis

• D.R.I.P. Model Implementation

• Profitability Deep Dive

• Cost Management Basics

• Drilldown Reports

• Finance Updates & Metrics

• FCR Breakdown

• Where to Find Profit

People Development

• Performance Reviews & PIPs

• Personal Development Plans

• HR Policy

• Leadership Pipeline Development

• Availability Policy Management

• Unpaid Break Strategy

• Team Communication Training

• Leadership Development Programs

• Succession Planning

• Internal Applicant Development

Custom Content Creation

Every event is tailored to your specific challenges, goals, and team dynamics. This master list represents the foundation - we build custom experiences from here.

Operational Excellence

• Productivity Deep Dive

• Tightening the Formation

• "Only Do What Only You Can Do"

• The Eisenhower Matrix

• Metrics Tracking Systems

• Smart Shop Program

• Mobile Thru Optimization

• Delivery Excellence

• Kitchen Operations Focus

• Drive-Thru Mastery

Brand & Culture

• Hospitality Differentiators

• Intangible Assets & Competitive Advantage

• Guardian of the Brand

• Mission, Vision & Values Development

• Symbol of Success Framework

• Culture Mapping & Brand Identity

• Core Values Integration

• Second Mile Service Excellence

• Brand Differentiation Strategies

• Marketing Plan Integration

How to Get Started

Step 1: Assess Your Leadership Investment Readiness

Are you ready to invest in your leadership team's next level of development?
Do you want to create deeper alignment around your vision and strategic priorities?
Are you looking to build stronger relationships and communication within your leadership team?
Do you believe in proactive leadership development rather than waiting for problems to emerge?
Are you committed to creating a rhythm of intentional team investment?

Step 2: Select Your Leadership Development Format

Executive Half-Day: Focused strategic alignment and goal clarity
Leadership Summit: Comprehensive team development and culture building
Elite Retreat: Deep transformation and relationship building

Step 3: Launch Your Leadership Investment

Timing: Align with your annual planning cycle or quarterly reviews
Frequency: Join operators who make this a regular rhythm of excellence
Experience: Off-site venues that create the right environment for breakthrough thinking

Join the Movement

The Bigger Picture: You're not just investing in one event; you're joining a movement of Operators who believe that intentional leadership development is the key to sustainable success.

When you commit to regular leadership summits, you're saying:

My team deserves investment, not just expectations
Culture happens by design, not by accident
Leadership skills can be developed, not just hoped for
Great operations start with great leadership

Your Next Step: Schedule a call to design your first leadership summit. Let's create an experience that transforms your team and sets the foundation for extraordinary results.

Schedule a Discovery Call

OPERATOR SOLUTIONS HUB

*Notice of Non-Affiliation and Disclaimer: Operator Solutions Hub is not affiliated or endorsed by Chick-fil-A Inc.