Driving Excellence, Amplifying Impact

Unlock Your Restaurant's Full Potential

Proven strategies and systems designed exclusively for Chick-fil-A Operators to drive operational excellence, build high-performance teams, and maximize profitability.

Value Propositions

Operational Excellence

Streamline processes, eliminate bottlenecks, and create systems that deliver consistent guest experiences while reducing costs.

Leadership Development

Build and align your management team with proven frameworks that drive accountability, engagement, and results.

Strategic Growth

Develop a clear vision and actionable plans that position your restaurant for sustained success and community impact.

Discover how Operator Solutions Hub can transform your operations with our complimentary Discovery Phase. Receive up to four hours of targeted consulting—completely free—to evaluate if we're the right partner for your restaurant's success.

Choose Your Discovery Focus:

Targeted Workshop: Deep-dive session on your most pressing operational challenge
Operational Assessment: Comprehensive analysis of your current systems with actionable recommendations
Leadership Strategy Session: Align your management team around clear goals and accountability measures
Bottleneck Analysis: Identify and solve the constraints limiting your restaurant's performance
Systems Integration Training: Build a culture where operational excellence becomes automatic

No contracts. No obligations. Just results-focused partnership.

Risk-Free Discovery Phase

Schedule a Discovery Call

Services Overview

Dynamic Leadership Events

Half-day and full-day facilitated sessions with custom agendas that guide your team through critical processes:

Goal setting and leadership alignment
Systems development and optimization
Financial performance deep dives
Operational challenge resolution

Strategic Consulting

Comprehensive groundwork and ongoing partnership to ensure every solution is tailored to your specific needs and challenges.

What Operators are saying about OSH

“Mark has a unique ability to take what’s in an Operator’s mind and translate it into clear, actionable strategies that the team can actually apply. His insights brought alignment and clarity to our goals, and his facilitation made a real impact. OSH isn’t just about consulting—it’s about empowering leaders to lead with confidence and purpose.”

— David Grix, Operator, Chick-fil-A Kernersville & Union Cross (NC)

“Within just two months, our team met or exceeded our benchmark productivity goals while gaining remarkable clarity in understanding our objectives. The customized strategies didn’t just feel like temporary fixes but sustainable improvements that continue to benefit our organization today.”

— Kasi Corbett, Operator, Chick-fil-A Woodburn (OR)

“The Leadership Summit with Mark was a game-changer for our team. He helped us connect individual and team goals in a way that created real unity and energy. His ability to communicate complex ideas simply and effectively made all the difference. We left not only with a plan but with stronger alignment, better communication, and a renewed sense of purpose.”

— Brian Kiser, Operator, Chick-fil-A The Village at North Elm (NC)

“I highly recommend Mark to any organization looking for a consultant who brings both expertise and heart to the table. He went above and beyond in every way.”

— Korian Harrington, Operator, Chick-fil-A Florissant (MO)