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OSH Productivity Playbook

What Is The OSH Productivity Playbook?

The OSH Productivity Playbook is a complete implementation system that transforms how restaurant operators manage labor productivity. Unlike generic productivity tips or basic training materials, this comprehensive resource provides a step-by-step framework designed for Chick-fil-A restaurants to optimize labor costs while maintaining service excellence.

What's Inside The Playbook:

Implementation System

  • Complete 3-Session Implementation Guide: Structured process for understanding, applying, and optimizing productivity management

  • 7-Step Continuous Improvement Cycle: Systematic approach to identifying, implementing, and standardizing productivity improvements

  • Leadership Alignment Framework: Tools to ensure your entire leadership team speaks with one voice about productivity

Practical Resources

  • Productivity Detective System: Tools to identify productivity patterns and opportunities throughout your day

  • 15-Minute Scheduling Framework: Proven approach to staggering schedules that aligns labor with sales curves

  • Sales Curve Analysis Tools: Methods to identify "red zones" where labor and sales are misaligned

  • Decision Matrix Framework: Clear guidelines for making real-time productivity adjustments consistently

Leadership Development

  • Communication Scripts & Frameworks: Ready-to-use language for discussing productivity positively and effectively

  • Leadership Team Workshop Guide: Complete facilitation plan for aligning your leadership team

  • 30-60-90 Day Implementation Plan: Structured roadmap for sustainable productivity management

How It Works:

The OSH Productivity Playbook guides you through a proven three-week implementation process:

Week 1: Measure & Understand Establish your productivity baseline, introduce core concepts to your leadership team, set targets, and begin tracking.

Week 2: Apply & Analyze Implement forecasting-based scheduling, start 15-minute staggering, make real-time productivity adjustments, and document results.

Week 3: Optimize & Align Analyze sales curves, standardize leadership communication, build visual management tools, and create ongoing improvement systems.

Real Results:

Operators who implement the OSH Productivity Playbook typically experience:

  • 1-3% reduction in wages as a percentage of sales*

  • $5,000-$15,000 in monthly profit improvement*

  • Greater leadership confidence in making real-time decisions

  • Improved team satisfaction through clear expectations

  • More predictable labor costs with fewer scheduling conflicts

Choose Your Implementation Path:

  • "Productivity Essentials" - $75

    What's Included:

    • Complete digital OSH Productivity Playbook (PDF format)

    • All implementation worksheets and guides

    • Leadership Lens materials for team alignment

    • Quick Start Implementation Guide

    • 30-60-90 Day Plan Template

    • Continuous Improvement Cycle Framework

    Key Benefits:

    • Transform your restaurant's productivity in just 3 weeks

    • Reduce labor costs while maintaining service quality

    • Create consistent leadership expectations around productivity

    • Implement proven productivity management systems

    • Potential ROI of $5,000+ monthly from just a 1% improvement in labor productivity

    Perfect For: Operators who are self-starters and prefer to implement systems independently. Ideal if you have a strong leadership team already in place and just need a structured system to follow. This package gives you everything you need to implement productivity management without external support.

  • "Productivity Plus" - $125

    What's Included:Everything in the Essentials package, plus:

    • Editable versions of all worksheets (Word formats)

    • 30-minute implementation coaching call (front-end support)

    • 30 days of email support for implementation questions

    • Leadership Alignment Workshop (see description below)

    Key Benefits:

    • Personalized guidance for your specific restaurant situation

    • Implementation support to overcome common obstacles

    • Enhanced accountability through coaching relationship

    • Faster implementation with targeted expert guidance

    Perfect For: Operators who value expert guidance during implementation. Ideal if you want to accelerate your results, have specific questions about your restaurant's unique challenges, or prefer the security of having support available as you implement. Choose this tier if you want to customize the system to your restaurant's specific needs.

  • "Productivity Partnership" - $250

    What's Included: Everything in the Plus package, plus:

    • Additional 30-minute follow-up coaching call after implementation

    • Extended 60 days of email support

    • Sales curve analysis of your restaurant's data

    Key Benefits:

    • Complete implementation partnership throughout your productivity journey

    • Custom analysis tailored to your restaurant's specific data

    • Ongoing support to refine and optimize your system

    • Expert guidance for maximum labor cost reduction

    • Continuous improvement beyond initial implementation

    • Long-term relationship focused on sustainable results

    Perfect For: Operators who want comprehensive support and maximum results. Ideal if you're serious about transforming productivity as a strategic priority, want to leverage expert analysis of your specific restaurant data, or prefer having a true implementation partner rather than just a resource. Choose this tier if you want the highest level of customization and support for transformational results.

BONUS: Leadership Team Alignment Workshop for Tier 2 & Tier 3 packages

A comprehensive facilitation guide that helps you conduct a structured 90-120 minute workshop with your leadership team before implementing the Productivity Playbook. This workshop ensures all leaders are aligned on productivity standards, communication approaches, and decision-making frameworks.

The workshop guide includes:

  • Complete facilitator instructions and timing

  • Discussion questions and activities

  • Role-play scenarios for practicing productivity conversations

  • Leadership alignment assessment tools

  • Action planning templates for sustained alignment

  • Follow-up strategies to maintain consistency

This powerful workshop creates the foundation for successful implementation by ensuring your entire leadership team speaks with one voice about productivity management, eliminating confusion and contradictory messages that undermine results.

  • Potential ROI of $5,000+ monthly from just a 1% productivity improvement

    Footnote calculation:

    • Based on a restaurant with $500,000 in monthly sales

    • Current wages percentage: 26.5% ($132,500 monthly labor cost)

    • 1% productivity improvement reduces wages to 25.5% ($127,500 monthly labor cost)

    • Monthly savings: $5,000 ($60,000 annually)

    • ROI on $75 investment: 6,667% in first month alone

    You could add a second calculation example for larger restaurants:

    For higher-volume restaurants:

    • Based on a restaurant with $750,000 in monthly sales

    • 1% productivity improvement from 24% to 23% wages

    • Monthly savings: $7,500 ($90,000 annually)

    • ROI on $75 investment: 10,000% in first month alone

    This approach:

    1. Provides transparent calculation methodology

    2. Uses conservative improvement estimates (just 1%)

    3. Shows how the ROI scales with restaurant volume

    4. Makes the value proposition extremely compelling

    5. Allows operators to calculate their own potential ROI

Productivity Essentials Productivity Essentials
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Productivity Essentials
$75.00
Productivity Plus Productivity Plus
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Productivity Plus
$125.00
Productivity Partnership Productivity Partnership
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Productivity Partnership
$250.00

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